FREQUENTLY ASKED QUESTIONS
What is ZEN Luxury Travel?
We are experts in luxury travel consulting. Our boutique agency exists to provide you with superior service and memorable experiences stress-free! No trip is too exotic, too remote, or too complex for us. We have relationships with nearly every luxury brand imaginable, so that we can provide you with superior rates, perks, and service during your vacation.
Benefits of Planning with ZEN Luxury Travel
Whether you know exactly what you want or you need some help, we're here to make sure your experience is stress-free from beginning to end. Send us a message or give us a call and you'll find our expert travelers ready to whisk you away!
Are there any fees, or costs to book?
None. There are absolutely no fees and no price increases. We work hard to find you the best rates and deals without exception.
Why should I use ZEN Luxury Travel over American Express Travel, Kayak, HOTELS.com etc?
By having your own personally assigned travel expert every step of your planning and journey, ZEN Luxury Travel provides the highest quality customer service. You'll work with the same consultant each time, without waiting in a queue, cycling through prompts, or remember extensions. We are able to provide exclusive rates, benefits, and upgrades that can't be offered to the general public. Learning about your interests, wants, needs, and bucket-lists allows us to plan seamless vacations and keep you up to date with news and specials for your future dream vacations. We'll save ideas for you, remember your preferences, and even remind you of upcoming special events and occasions so you'll never miss out or have to start over once you've gone ZEN.
BOOKING A ZEN LUXURY TRAVEL EXPERIENCE
It's easy - Just e-mail or call us, we'll listen to you, ask questions, and then design your perfect travel experience.
Do you provide any sort of extra pre-arrival information for the tours and packages?
We will send you a fully-customized itinerary with all of your travel information prior to your trip. You'll have one set of documents you can view electronically or print with your trip outline, confirmations, contact numbers, and special pro-tips all in one place!
CAN I BOOK LARGE GROUPS?
Definitely. We can tailor vacations for families and large groups with excellent rates and a first-class group management system that will take the stress out of planning. Just email us.
HOW DO I UPDATE MY ACCOUNT INFORMATION?
Kindly send us an email at support@zenluxurytravel.com and we'll update your records. Reminder: never send sensitive information such as credit card numbers or passwords via e-mail. Give us a call.